Disputes are a natural and inevitable fact of life! The basic human instinct of fight to survive is programmed into our DNA. The more technologically advanced we become, the greater demands we put on ourselves and those around us. There is less capacity for tolerance and patience, little time for reflection and as a consequence more conflict arises.

At Progressive Dispute Resolutions we have first-hand knowledge and understanding of the symmetry between conflict and the cast of characters in the background. Our Mediators have owned and run businesses, often in very difficult circumstances. We know the challenges of relationships when large sums of money are on the line. We understand the anxiety of dispute and the fear of consequences in the hands of a system constrained by protocol and often narrow legal boundaries. Our approach to conflict resolution is knowledgeable because we have been there. We do not accept that settlement should only occur when both parties are unhappy – that is a myth!

REALPOLITIK is often a concept that is lost on the disputing parties, yet an accurate philosophy for resolving disputes, whilst ensuring the process is a constructive and potentially rewarding experience. Mediators should recognise their responsibility in providing the parties with remote insight and innovation, so often camouflaged by anger, bitterness and a sense of injustice.

The win/win is an achievable outcome provided the architects of any resolution are empowered by experience, knowledge and above all – having good judgment of people. We have developed mediation techniques that help the parties to redefine the meaning of success. Too often an entrenched and angry party can become blinkered and lose sight of what really matters.

We deploy a style of mediation that is evocative, multi-layered and designed to help see the bigger picture.